INTERNATIONAL DEPARTUREInternational Departure Meet and Greet
A dedicated host welcomes you at the curb or meeting point and guides you through check-in, luggage drop-off, and security to your gate or lounge.
INTERNATIONAL ARRIVALInternational Arrival Meet and Greet
A professional greeter with a personalized sign meets you on arrival and guides you through immigration, customs, and baggage claim to your transport.
Meet and Greet at Cancun International Airport (CUN)
Personal assistance for your international departure or arrival, from the first welcome to your gate or your ground transportation.
Cancun International Airport (CUN) is a popular gateway for international travelers heading to or leaving Mexico's Caribbean coast. Moving through a busy international airport involves several steps, from check-in and luggage drop-off to security, immigration, customs, and baggage claim. A Meet and Greet service puts a dedicated person at your side for these steps, so you can follow a clear path through the terminal instead of working out each one on your own.
Choose the service that matches your journey: the International Departure Meet and Greet for your flight out of Cancun, or the International Arrival Meet and Greet for your landing.
What Is a Meet and Greet Service?
A Meet and Greet service is a personal airport assistance service. Before your trip, you provide your flight details. On the day, a host or greeter is waiting for you at an agreed point and stays with you through the airport procedures covered by your booking. Instead of searching for signs, counters, and queues by yourself, you are guided from one step to the next.
The service is useful whenever an airport feels unfamiliar or when time and energy are limited. After a long flight, or before one, many travelers simply prefer to have someone who knows the airport lead the way. A meet and greet also helps with practical details such as carrying luggage and connecting you with the transportation you have arranged.
At Cancun International Airport (CUN), two international services are available, one for departures and one for arrivals. Both are described in detail below, including what is included and the conditions that apply.
What a Meet and Greet Can Help With
A Personal Welcome
A dedicated host or greeter meets you at the agreed point, so you know exactly who to look for from the moment you reach the airport or step off the plane.
Step-by-Step Guidance
Your host walks you through the airport procedures included in your service, from check-in and security on departure to immigration and customs on arrival.
Baggage Support
Porter service and baggage handling assistance help you move your luggage through the terminal without managing it all yourself.
A Direct Escort
You are accompanied to your departure gate or lounge on the way out, and to your transfer vehicle, hotel shuttle, or ground transportation on the way in.
International Departure Meet and Greet – Cancun (CUN)
The International Departure Meet and Greet is designed for travelers leaving Cancun International Airport on an international flight. A dedicated host welcomes you at the departure terminal curb or at a designated meeting point, then accompanies you through the steps that come before boarding.
Service Highlights
Personalized Welcome
A dedicated host greets you at the departure terminal curb or at a designated meeting point.
Full Guidance
Assistance through the check-in counters, luggage drop-off, and security clearance.
Escort to Gate or Lounge
A direct escort to your departure gate or lounge for a hassle-free departure from Cancun.
Service Details & Conditions
- Service Type: International Departure Meet and Greet Service
- Location: Cancun International Airport (CUN)
- Booking Requirement: Provide your outbound flight details and your estimated arrival time at the airport in advance.
- Child Policy: Children under 2 years old are admitted free of charge.
- Support: Porter service for baggage handling and guidance to the boarding area.
International Arrival Meet and Greet – Cancun (CUN)
The International Arrival Meet and Greet is designed for travelers landing at Cancun International Airport on an international flight. A professional greeter holding a personalized sign welcomes you and stays with you through the arrival procedures until you reach your transportation.
Service Highlights
Personalized Welcome
A professional greeter holding a personalized sign meets you right at the arrival gate or terminal entrance.
Seamless Guidance
Guidance through immigration, customs inspection, and the baggage claim areas.
Direct Escort to Transport
An escort to your private transfer vehicle, hotel shuttle, or ground transportation at Cancun International Airport.
Service Details & Conditions
- Service Type: International Arrival Meet and Greet Service
- Location: Cancun International Airport (CUN)
- Booking Requirement: Provide your flight details and arrival time accurately in advance.
- Child Policy: Children under 2 years old are admitted free of charge.
- Support: Full baggage handling assistance and coordination with your driver for a smooth airport exit.
How to Book Your Meet and Greet at Cancun Airport
Choose Your Service
Select the International Departure or the International Arrival Meet and Greet.
Provide Flight Details
Enter your flight details and arrival time accurately. For departures, include your estimated arrival time at the airport.
Complete Your Booking
Review the service conditions and confirm your reservation.
Meet Your Host
Go to the curb or meeting point on departure, or to the arrival gate on arrival, and your host takes it from there.
Who Can Use the Meet and Greet Service at Cancun Airport?
Business Travelers
Keep your airport time organized, with a host guiding you from one step to the next.
Families with Children
Extra support with luggage and the airport procedures. Children under 2 years old are admitted free of charge.
Senior Travelers
A calmer, guided way through check-in, security, immigration, and customs.
First-Time International Travelers
Clear guidance at each step, so an unfamiliar airport feels easier to navigate.
Travelers with Heavy Luggage
Porter service on departure and full baggage handling assistance on arrival.
Before You Book: Good to Know
A few details help your host be ready for you at the right place and time:
- Accurate flight details: Enter your flight details and arrival time correctly when you book.
- Airport arrival time (departures): Provide your estimated arrival time at Cancun Airport so your host can meet you on schedule.
- Choose the right service: Both services are for international flights: use the Departure service when flying out and the Arrival service when landing.
- Children: Children under 2 years old are admitted free of charge.
- Your transportation: On arrival, your greeter escorts you to your private transfer vehicle, hotel shuttle, or ground transportation, and coordinates with your driver.
Review the service conditions during booking to confirm the details that apply to your flight.
Editor's Insight
Traveling through Cancun on both legs of your trip? You can book the International Arrival Meet and Greet for your landing and the International Departure Meet and Greet for your flight home, so you have a host waiting for you at the start and at the end of your journey.