Frequently Asked Questions (FAQ)


The University of Colorado A Line commuter rail runs directly from the airport to Union Station downtown in about 37 minutes. Taxis, rideshares, and shuttle vans are also available right outside the terminal.

Metered taxis to downtown Denver typically charge a fare based on distance, plus applicable airport fees. If you'd prefer a fixed, pre-agreed price, you can also book a private transfer in advance.

Yes, the airport has its own commuter rail station on the Jeppesen Terminal's transit level, serving the A Line to Union Station in downtown Denver.

Turkish Airlines operates out of the Jeppesen Terminal, using the international arrivals and departures facilities for check-in, customs, and boarding.

Yes, duty-free shopping is available near the international gates, offering perfumes, spirits, tobacco, and souvenirs for travelers departing internationally.

Live departure information is shown on the Flight Information Display Screens (FIDS) throughout the Jeppesen Terminal and concourses, and can also be checked via the official Denver airport website or app.

Arrivals status is displayed on the terminal screens and the airport's official website, letting you track incoming flights and baggage claim carousel assignments in real time.

Yes, free WiFi is available throughout the terminal. Simply select the official DEN network on your device and follow the quick connection prompt.

Yes, DEN operates 24 hours a day, 7 days a week, with terminals, transportation links, and core services running continuously.

You should arrive at least 3 hours before an international flight and around 2 hours before a domestic departure, since DEN's large footprint and concourse train connections can add extra walking and transit time.

Yes, passengers can rest in the terminal seating areas, some of which are designed with sleeping travelers in mind. For added comfort, the on-site hotel or a lounge pass are good alternatives.

Yes, left-luggage storage services are available inside the Jeppesen Terminal, letting you store bags securely for a standard fee while exploring Denver or waiting for a later flight.

Yes, mobile carrier kiosks and convenience stores in the terminal sell prepaid U.S. SIM cards. You can also purchase an e-SIM in advance to have data ready the moment you land.

Yes, ATMs are located throughout the Jeppesen Terminal and all concourses for convenient cash withdrawals.

Yes, several airline and independent lounges, including a Centurion Lounge, operate across the concourses, offering food, drinks, showers, and quiet seating.

Yes, currency exchange counters operate in the Jeppesen Terminal and near the international gates.

A small number of designated outdoor smoking areas are available past security, in line with Colorado's clean indoor air regulations. Smoking is prohibited everywhere else inside the terminal.

Yes, the Westin Denver International Airport hotel is directly attached to the Jeppesen Terminal, allowing passengers to check in without leaving the building.

Yes, a consolidated rental car facility called the Westin/Pena Station complex serves all major rental companies, reached via a free shuttle bus or the A Line train.

Yes, pharmacy and convenience store counters selling over-the-counter medication are located throughout the terminal and concourses.

Yes, dedicated interfaith chapel and meditation spaces are available in the terminal, providing a quiet place for reflection before your flight.

Yes, the airport is fully wheelchair accessible, with ramps, elevators, accessible restrooms, and dedicated passenger assistance available on request.

International transit passengers must clear U.S. Customs and Border Protection upon arrival, even if only connecting, since the U.S. does not offer a sterile international transit zone. Once cleared, you are free to leave the airport if your layover allows.

The free underground train system connects the Jeppesen Terminal with Concourses A, B, and C, running frequently throughout the day for quick transfers between gate areas.

Yes, charging stations and power outlets are widely available near gate seating areas throughout all concourses.

Yes, staffed information desks are located throughout the Jeppesen Terminal to help with directions, flight questions, and general traveler assistance.

Yes, credit and debit cards are widely accepted at shops, restaurants, and services throughout the airport, including taxis, trains, and parking.

Yes, both TSA PreCheck and CLEAR lanes are available at security checkpoints, allowing eligible enrolled passengers to move through screening significantly faster.

Yes, an on-site medical clinic staffed by trained professionals operates in the terminal to handle emergencies and minor health concerns.

Yes, you can pre-book a private transfer online for direct, fixed-price transportation into Denver, avoiding the taxi queue and rideshare surge pricing entirely.

Yes, a central Lost and Found office handles items lost within the terminal, while items lost onboard should be reported to your specific airline.

Yes, baggage wrapping services are available near check-in areas, helping protect your luggage and secure its contents before it's checked in.

Yes, free water bottle refill stations are located near most restroom complexes throughout the terminal and concourses.

Yes, currency exchange counters are available in the Jeppesen Terminal, allowing you to convert foreign currency to U.S. dollars.

Yes, taxi stands and designated rideshare pickup zones outside the Jeppesen Terminal operate 24 hours a day, ensuring ground transportation is available at any hour.

Yes, dedicated family and nursing rooms with changing stations are available throughout the terminal for traveling families.

Yes, complimentary charging stations and power outlets are widely available near gate seating and workstations throughout the terminal.

Yes, shower facilities are available through select airline lounges, as well as at the attached Westin hotel for booked guests.

Yes, a VIP Meet and Greet service can be booked in advance, providing a personal assistant to guide you through check-in, security, or customs with priority handling.

DEN offers duty-free shopping, restaurants, lounges, currency exchange, pharmacies, prayer rooms, family rooms, medical assistance, an attached hotel, and expedited security options, covering nearly every traveler need.

Yes, a wide range of restaurants, cafés, and local Colorado-inspired eateries operate across the terminal and concourses.

Follow signs to the transit station inside the Jeppesen Terminal, purchase your ticket at a vending machine, and board the University of Colorado A Line directly to Union Station in downtown Denver.

Yes, ATMs are readily available throughout the terminal and concourses for cash withdrawals in U.S. dollars.

Yes, convenience stores and pharmacies throughout the terminal sell travel essentials such as chargers, toiletries, snacks, and basic medication.

Yes, hotel and off-site parking shuttles pick up regularly from designated curbside zones, along with regional shuttle services to nearby cities and ski resorts.