Las Vegas Harry Reid International Airport (LAS) is taking a major step toward inclusive travel with the launch of a new pilot program designed to assist passengers who are deaf or hard of hearing. The initiative includes in-person support staff fluent in American Sign Language (ASL) to help make the airport experience smoother, more accessible, and less stressful for ASL users.

The pilot program officially began in July 2025, aiming to create a more inclusive airport environment by offering real-time communication and assistance to travelers who rely on sign language. This effort not only enhances accessibility but also shows LAS’s growing commitment to meeting the needs of all passengers.

What’s included in the pilot program?

As part of the new accessibility initiative, LAS has deployed specialized guest service agents trained in ASL. These team members are available at key points within the terminal to help with:

  • Wayfinding and terminal navigation
  • Flight updates and gate changes
  • Security checkpoint assistance
  • Communicating with airline personnel and ground staff

The program is currently active in Terminal 1 and Terminal 3 during peak hours. If successful, airport officials say it could be expanded across the entire airport in the near future.

Why it matters

For deaf and hard-of-hearing travelers, communication barriers can make the airport experience especially challenging. Missing boarding announcements, struggling to get flight information, or not understanding security procedures are common stress points.

By offering ASL-fluent assistance, Las Vegas Harry Reid Airport becomes one of the few major U.S. airports to directly address these issues. This move aligns with national goals to make public transportation and travel more inclusive for people with disabilities.

LAS airport officials are closely monitoring feedback from passengers using the service and are already planning additional features. Possible upgrades include digital signage with real-time ASL video translations and expanding ASL support to baggage claim and curbside pickup zones.

Making Airports More Welcoming

This pilot program is more than a test—it’s a clear sign that Las Vegas Harry Reid Airport is committed to inclusive, people-first service. By creating a welcoming and supportive environment for deaf travelers, LAS is setting a positive example for airports across the United States.