Singapore Changi Airport is renowned for its exceptional services and facilities that ensure a smooth travel experience for all passengers. These services adapt to every need and are always mindful of passengers' requirements. The airport offers a comprehensive range of services specifically designed to meet the diverse needs of passengers with mobility, sensory, cognitive, or medical requirements. This guide provides detailed information on the services available and how to access them.
Wheelchair Assistance and Mobility Support
Changi Airport provides free self help wheelchairs in all terminals. These wheelchairs are accessible at information counters located in departure halls, transit areas and arrival halls. The wheelchairs are intended for use at the airport only. Although they can be requested by going to the specific locations mentioned, it would be useful to use the airport's online reservation system to avoid last minute inconveniences.
In addition to Changi Airport's own facilities, airline companies operating at this airport also offer wheelchair services to their passengers. It is recommended that you request this service directly from your airline at least 48 hours before your flight to ensure availability.
Accessible Amenities
Changi Airport is equipped with accessible facilities to ensure comfort and convenience for passengers with disabilities.
- Accessible Changing Rooms:
- Located at Terminal 2 (Level 2, Public Area near the female toilet beside the Wonderfall)
- Terminal 3 (Basement 2, Public Area close to Raffles' Medical Clinic)
These rooms feature adult diaper changing areas, height-adjustable nursing benches, fully automated sensor-operated toilets, and grab bars for support.
- Hearing Enhancement Systems: Installed at information counters throughout the airport to assist passengers with hearing impairments.
- Tactile Guidance Systems: Tactile flooring systems with raised studs are implemented to guide visually impaired passengers through the airport.
Assistance for Invisible Disabilities
Changi Airport recognizes the needs of passengers with invisible disabilities, such as autism or anxiety disorders. To support these passengers:
- Care Ambassadors: Trained by the Rainbow Center, these staff members can be identified by their gold Care Ambassador badges and are available to assist at the airport.
- Sunflower Lanyard Scheme: Passengers can opt to wear a sunflower lanyard, signaling to staff that they may require additional assistance. Lanyards are available at information counters across all terminals.
- Social Stories and Sensory Maps: Developed in collaboration with the Rainbow Centre, these resources help passengers prepare for their journey through the airport by highlighting sensory experiences and providing step-by-step guides. They are available for download on the Changi Airport website.
Guide Dogs and Service Animals
Guide dogs and service animals are welcome at Changi Airport. Passengers traveling with such animals should inform their airline in advance to guarantee all essential arrangements are made.
Transportation Accessibility
Changi Airport is well-connected and accessible via various modes of transportation:
- Mass Rapid Transit (MRT): The Changi Airport MRT station, located between Terminals 2 and 3, is wheelchair-accessible and features tactile guidance systems for visually impaired passengers.
- Buses and Taxis: Accessible bus services and taxis equipped for passengers with disabilities are available. It is recommended to book accessible taxis in advance.
- Parking: Designated accessible parking spaces are available in all airport car parks.
Porter Services
For passengers who need assistance with luggage, Changi Airport offers porter services. Porters can assist in moving luggage from the curbside to check-in counters or from the baggage claim area to transportation drop-off points. This service can be booked in advance through the airport's website.
Contact Information
For further assistance or to make specific arrangements:
- Changi Airport Customer Service: Available at information counters throughout the airport.
- Online Resources: Visit the Special Assistance section on the Changi Airport website for more information and to book services.
Singapore Changi Airport's commitment to inclusivity ensures that all passengers, regardless of their abilities, can travel with confidence and comfort. By providing comprehensive services and facilities, the airport strives to make every journey a pleasant experience for everyone.
Every Journey Matters
At Singapore Changi Airport, accessibility is not an afterthought, it’s a promise. Through thoughtful design, specialized services, and trained support staff, the airport ensures that every passenger, regardless of ability, feels respected, supported, and empowered. From tactile guides and accessible toilets to discreet assistance for invisible disabilities, Changi sets a gold standard for inclusive travel. Whether you’re arriving, departing, or simply passing through, you can rest assured that your needs are met with care, dignity, and world class efficiency because at Changi, every journey truly matters.
