Bahrain Airport (BAH), located in Muharraq, has been awarded the prestigious Airport Service Quality (ASQ) Award for Best Airport at Arrivals globally by Airports Council International (ACI). This recognition highlights BAH's commitment to providing an exceptional passenger experience and solidifies its position as a leading airport both regionally and worldwide.
Elevating the Arrival Experience
The ASQ program, recognized as the world’s leading airport customer experience measurement and benchmarking program, bases its awards on passenger feedback collected through surveys conducted at the airport throughout 2024. BAH's success in securing this award is a direct result of a strategic and data-driven approach to improving the arrival experience. This involved structured data collection, stakeholder collaboration, and continuous service enhancement, all in compliance with ACI’s ASQ program standards.
Mohamed Yousif Al Binfalah, Chief Executive Officer of Bahrain Airport Company (BAC), stated, "This ASQ Award is a testament to the dedication and hard work of the entire BAC team and our valued partners. We are proud to be recognized by ACI for our commitment to delivering a world-class arrival experience for our passengers. This achievement reflects our ongoing efforts to enhance every aspect of the passengers’ journey, from the moment they step off the plane to the time they leave the airport."
Strategic Enhancements and Continuous Improvement
BAC earned this recognition through a comprehensive strategy that included rigorous data collection through ACI-compliant passenger surveys, joint development of focused improvement plans with key airport organizations and continuous performance monitoring. This involved focused improvements in passport control, housekeeping, baggage claim and wayfinding, as well as stakeholder workshops and a BAH awards program to promote a culture of service excellence.
These improvements, based on passenger feedback, have significantly reduced waiting times, improved wayfinding clarity through improved signage, and created a more welcoming and pleasant overall ambience. In addition, BAC's investment in ongoing staff training has ensured consistently exceptional customer service.
A Milestone for Bahrain's Aviation Sector
Justin Erbacci, Director General of ACI WORLD, congratulated Bahrain Airport on this recognition, stating, "Bahrain International Airport's dedication to passenger experience is truly commendable. Winning the ASQ Award for Best Airport at Arrivals is a testament to their commitment to excellence and their ability to create a welcoming and efficient arrival process. Their ongoing efforts towards enhancing the passenger experience continue to inspire all of us."
This award not only acknowledges BAH's excellence in arrivals but also reinforces Bahrain's position as a key player in the global aviation industry. BAC remains dedicated to continuously enhancing the passenger experience at BAH and looks forward to welcoming travelers from across the globe.
