Chicago O’Hare Airport Honored with 2024 Airport Service Quality Awards
Chicago O’Hare International Airport has received global recognition for excellence in customer experience, earning the prestigious 2024 Airport Service Quality (ASQ) Awards from Airports Council International (ACI). The award highlights O’Hare’s continued commitment to improving passenger satisfaction and operational efficiency, positioning it among the top-performing airports in North America. The ASQ Awards are based entirely on passenger feedback, making them one of the most credible benchmarks of airport service quality worldwide.
Recognition Across Key Passenger Experience Areas
The ASQ Awards evaluate airports through direct passenger surveys conducted throughout the year, focusing on over 30 key performance indicators — from check-in speed and cleanliness to comfort, shopping, and dining options. O’Hare was recognized for its consistent improvements in these areas, reflecting the success of the Chicago Department of Aviation’s (CDA) ongoing modernization efforts. Travelers noted smoother check-in processes, clearer wayfinding signage, and an expanded range of retail and food outlets across all terminals, enhancing both convenience and comfort for millions of passengers annually.
This recognition also aligns with O’Hare’s broader goal of maintaining a world-class travel experience while handling one of the highest flight volumes in the world. The airport’s recent upgrades in terminal interiors, technology-driven services, and passenger flow management have significantly boosted satisfaction levels. Efforts such as improved accessibility, new rest areas, and refreshed amenities contributed to O’Hare’s standout performance among major hub airports.
Chicago’s Commitment to Global Standards
City and airport officials emphasized that the ASQ distinction validates Chicago’s dedication to being a leader in aviation excellence. The recognition underscores the effectiveness of investments in customer-centric innovation and infrastructure improvements. It also highlights O’Hare’s strategic importance as a global connector — linking passengers across continents with efficiency and care. As the airport continues to modernize terminals, enhance sustainability practices, and introduce smart technology, maintaining a high-quality passenger experience remains at the core of its mission.
In summary, O’Hare’s 2024 ASQ Awards success reinforces its reputation as one of the most traveler-friendly airports in the United States and the world. Through ongoing modernization and a deep focus on passenger comfort, Chicago continues to set new standards for excellence in global aviation.
