Hi,
I have made a VAT refund request on 5th of August at Dubai International Airport terminal 1 and I was told the amount will be refunded to card within 5 days. But I can’t see any refund to my card yet. My purchase amount was AED 23500.
Can you please help to look into my request and arrange the refund at your earliest convenience.
With Regards,
Jyotirmay Halder
Hello! yes, the refund office is located after passport control and customs checks. Once you pass through these areas, you can find the VAT refund office within the terminal. Follow the signs for "VAT Refund" in the terminal after completing customs procedures
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Charles – Wednesday, June 25, 2025 08:35
Is airport tax refund applicable for purchase made at any supermarket giving receipt with VAT ?
In Dubai, VAT refunds apply only to goods worth AED 250 or more purchased from retailers registered with the Planet Tax Free system and exported within 90 days. A supermarket receipt is eligible only if the store is a Planet member and you had your passport scanned to receive a Tax Free tag or digital invoice at checkout; otherwise, it cannot be processed at the airport. Before departure, present your passport, Tax Free tag or e-invoice, and the goods at a Planet kiosk in Dubai Airport to claim your refund.
Hi, I have made a VAT refund request on 5th of August at Dubai International Airport terminal 1 and I was told the amount will be refunded to card within 5 days. But I can’t see any refund to my card yet. My purchase amount was AED 23500. Can you please help to look into my request and arrange the refund at your earliest convenience. With Regards, Jyotirmay Halder
Unfortunately, we are unable to do this, please contact the Dubai Airport.
I left dubai but I didn’t claim my shopping tax how I can claim now
Hello, you can claim your Dubai shopping tax refund by contacting the airport's tax refund desk for assistance and guidance.
Where can I find the VAT Refunds office? is it inside the terminal (after passport and custom check)?
Hello! yes, the refund office is located after passport control and customs checks. Once you pass through these areas, you can find the VAT refund office within the terminal. Follow the signs for "VAT Refund" in the terminal after completing customs procedures
Is airport tax refund applicable for purchase made at any supermarket giving receipt with VAT ?
In Dubai, VAT refunds apply only to goods worth AED 250 or more purchased from retailers registered with the Planet Tax Free system and exported within 90 days. A supermarket receipt is eligible only if the store is a Planet member and you had your passport scanned to receive a Tax Free tag or digital invoice at checkout; otherwise, it cannot be processed at the airport. Before departure, present your passport, Tax Free tag or e-invoice, and the goods at a Planet kiosk in Dubai Airport to claim your refund.