Frequently Asked Questions (FAQ)
Sheremetyevo has terminals in two complexes: the northern complex with Terminals A, B and C, and the southern complex with Terminals D, E and F.
Terminal C mainly handles international flights, and Terminal D has served both domestic and international routes. Always check your ticket for your terminal.
Terminal B is mainly used for domestic flights within Russia. Some domestic airlines, such as Pobeda and Smartavia, are listed at Terminal D.
Terminal A serves business and private aviation, not scheduled commercial flights.
Current flight information lists services from Terminal D, including Pobeda and Smartavia, but the terminal has seen operational changes. Confirm its status on the day of travel.
They are part of the southern complex, but their current use for scheduled flights varies. Check the official airport website before travelling.
The northern complex includes Terminals A, B and C. The southern complex includes Terminals D, E and F.
Check your boarding pass, your airline's app or the airport's live departure information. Terminal assignments can change, and older guides may be out of date.
Aeroflot uses Terminal B for domestic flights and Terminal C for international flights. Check your individual flight, as the terminal depends on the route.
Pobeda Airlines is listed at Terminal D. Confirm the terminal for your flight before travelling.
Air China, China Eastern, China Southern, Hainan Airlines and Sichuan Airlines are listed at Terminal C.
Smartavia and Red Wings Airlines are listed at Terminal D for domestic routes.
Qatar Airways and Etihad Airways are listed at Terminal C.
Yes. Aeroflot, Nordwind Airlines and Pegas Fly may use Terminal B or C depending on the route, and Severstal Aircompany is listed at Terminals B and D.
An underground train has linked the northern and southern complexes, but its status has been reported differently by different sources. Check it on the day, and ask staff about buses if it is not running.
Aeroexpress describes it as operating, but Sheremetyevo's transfer page has carried a suspension notice. Confirm its current status before relying on it.
Aeroexpress describes a journey of about three to four minutes, with trains roughly every six minutes. Allow extra time for walking, waiting and any security checks.
Yes. Terminals D, E and F are connected by pedestrian galleries with moving walkways.
Bus routes 817 and 851 and minibuses 948 and 949 are listed among the services connecting airport areas along their routes. Check stops and availability before you travel.
If your bags are checked through to your final destination, usually not. If they are checked only to Sheremetyevo, you generally need to collect and re-check them.
There is no single figure for every itinerary. Use your airline's published minimum connection time, and allow more on separate tickets or when changing complexes.
You may need to clear passport control, collect your bags if they are not checked through, pass customs, check in again and go through security before your domestic flight.
Sheremetyevo is northwest of central Moscow.
Take the Aeroexpress train to Belorussky Railway Station, an express or public bus to the metro, a taxi or a pre-booked transfer.
About 46 minutes to Belorussky Railway Station, according to Aeroexpress. Check the timetable before you travel.
Yes. Aeroexpress serves the northern complex (Terminals B and C) and the southern complex (Terminals D, E and F).
Yes. Aeroexpress express buses run to Khovrino Metro Station from Terminals B and C and from Terminal D.
Use an authorised booking method, confirm your pickup point and check the fare before you set off.
Yes. Drivers can use designated pickup and drop-off areas and the airport car parks. Check the terminal's access rules, parking rates and stopping times before you arrive.
Yes, in designated areas. There are indoor smoking rooms in Terminals B and C, a paid smoking room in Terminal B and outdoor smoking pavilions near the terminal entrances.
The free indoor smoking room is near Gates 122–123, after security. A separate paid room is near Gate 117.
Yes. Terminal C has a free indoor smoking room near Gates 145–146, after security and passport control.
The rooms near Gates 122–123 in Terminal B and Gates 145–146 in Terminal C are free and listed as open 24 hours. The room near Gate 117 is paid, at about 1,000 RUB.
At the designated outdoor pavilions, at least 15 metres from the terminal entrances. Leaving the secure area means going through security again.
Check the rules posted at the smoking room or ask staff. A smoking room does not automatically allow every type of vape or heated-tobacco device.
Yes. Business and VIP lounges are available, with access through your ticket class, loyalty programme or paid entry, depending on the lounge.
Wi-Fi is available, but access rules can vary by terminal and area. Keep your boarding pass and key documents available offline in case you cannot connect.
Report it at the Lost & Found counter in the baggage claim area, keep your baggage tag and boarding pass, and contact your airline.
Baggage storage is available at designated locations. Check the airport map for the location in your terminal.
Yes. Restaurants, cafés, bars and shops are found both before and after security, though choice and opening hours vary by terminal.
Duty-free is available depending on your departure area. Check your destination's import rules and any restrictions on connecting flights.
Yes. Medical facilities are listed in the airport's service directory. If you feel unwell, tell airport staff or security.
Yes. Mother-and-child rooms and baby-care areas are available at designated locations; check the airport map for your terminal.
Yes. Sheremetyevo has prayer rooms and religious facilities, with locations and hours varying by terminal.
Contact your airline before you travel to arrange a wheelchair or other help, and confirm where the assistance team will meet you.
Often not. Foreign-issued cards may not work in Russia because of restrictions on international payment networks, so plan other ways to pay before you travel.
Yes. Currency exchange counters, ATMs and banks are available, with locations varying by terminal. Check rates and fees with each provider.
Yes. Tax Free services are available for eligible purchases. Check the location and requirements in your terminal.
Yes. Airport-area hotels such as SkyPoint Hotel are nearby; SkyPoint has advertised shuttles to Terminals B and C. Confirm current arrangements with the hotel.
Confirm whether you can stay in the public or transit area for your whole layover. International transfers may involve passport control, visas or re-checking bags.