Sabiha Gokcen Airport Delayed Baggage Guide

What Should You Do When Your Baggage Delays at Sabiha Gokcen Airport?

Delayed baggage is an unforeseen situation for any traveler and can become annoying and stressful. If you are experiencing such a situation within Sabiha Gokcen Airport, you must understand what to do to overcome it efficiently. 

In this guide, you will find all the necessary information regarding what to do in case your baggage arrives late at Sabiha Gökçen Airport, so you are ready for this typical mishap during your travel—finally, understand your rights when reporting a delay, where to find information, or how to overcome this situation so you can return to enjoying your trip as soon as possible.

#1. Report the Baggage Delay Immediately at Sabiha Gokcen Airport

As soon as you notice your bag has not made it to Sabiha Gökçen Airport, do not worry. The first thing anyone should do is go directly to the baggage claim desk, which is typically situated near the carousels.

Here’s what to do:

  • Provide Your Information: At the desk, the staff will require you to tell them your flight number and show them your baggage tag which is the small sticker or receipt you were given on check-in when you checked your baggage. They ask about your bag questions such as: What color is it? What size is it? Are there any notes or markings on it?
  • Be Prompt: It is also crucial to report the delay as soon as possible. The earlier you report it, the earlier the airport staff can begin searching for your bag.

The people who work at the Baggage Claim Desk will help you through the following steps so that you can take all the necessary actions to recover your bag as soon as possible. 

#2. Fill Out a Property Irregularity Report (PIR)

After you have made a report about the delayed bag at Sabiha Gokcen Airport, the next thing that should be done is to complete a form known as the Property Irregularity Report, or, shortly, PIR. This document is very important since it helps in tracing the lost luggage at Sabiha Gokce Airport and further helps in addressing the issue of compensation.

Key Information About Property Irregularity Report (PIR) Form

What is a PIR?

A “Property Irregularity Report” or (PIR), is a form that has to be filled out by the airline or the airport to draw attention to the fact that your baggage has been delayed, lost, or damaged. Below is information on yourself, your flight details, and your missing baggage.

How to Fill Out the Form at Sabiha Gokce Airport?

  • Personal Information: Include your name, current postal address, and telephone or cell phone number. Ensure the information provided is accurate so the airline can reach the customer.
  • Flight Details: Please leave your flight number, date, and the destination you want to be taken to.
  • Baggage Information: It is a smart piece of luggage that has multiple compartments and is light in weight. You should tell its brand, color, size, if it has any special stencils on it. In other words, the general identification of the bag will be more difficult if you do not specify the color, size, and shape.
  • Baggage Tag Number: This is the number on the code attached to the sticker or receipt that was given to you when you deposited your baggage. The tags are very helpful in tracking luggage anywhere it goes.
  • Keep a Copy: You should retrieve a copy of the completed PIR after filling out the form. It may be required later, in case you need to explain certain issues or respond to follow-up questions in relation to the delayed bag.

 #3. Provide Contact Information

When you have completed the reporting of a delayed bag at Sabiha Gökçen Airport and filled out the PIR, it is essential to provide contact information. 

Here’s what you need to do:

Give Accurate Contact Details

  • Phone Number: Also, include your contact details in the form of a phone number and ensure that you provide a number that can be easily reached. If you have a local number for the location you're calling, then it's wise to provide that as well.
  • Email Address: Always provide a valid working email address, especially for those accounts that will require frequent updates and notifications. This is the way that airlines usually reply to your messages or may ask you to fill in some additional information.
  • Stay Available: Keep Your Phone Handy: Ensure that your phone’s battery is charged and the phone is with you always, especially for those in positions that may demand your attention to be summoned in an emergency. You do not want to be left out of the loop when it comes to your bag, especially if something happens.
  • Check Your Email Regularly: It is recommended to stay vigilant for any emails from the airline in question. It can offer some data or seek more pertinent information.
  • Update Information if Needed: Change of Plans: It is also wrong to present dishonorable accounts of the airline or post a video that may tarnish its image in any way.

#4. Understand Compensation Rights

In this part of the guide, passengers’ rights and regulations regarding delayed baggage if the baggage is delayed at Sabiha Gokcen Airport will be examined. Being aware of what you’ll be compensated for and how will assist in alleviating the stress of waiting for one's luggage.

Rights of Passengers Under International Laws about Baggage Delay

Montreal Convention: This is an international convention that provides regulation on compensation for delayed, lost, or damaged baggage by airlines. It applies to most international flights that  include:

  • Airline Responsibility: Since airlines are accountable for baggage issues, a passenger will have to do certain things, like file a PIR or report the delay, to be compensated.
  • Compensation for Delayed Baggage: Often, your airline may take a week, sometimes more, to deliver your luggage. In such circumstances, you may claim the cost of the essential items that you purchase during this waiting period.
  • Essential Purchases: Generally, if it is a basic need like toiletries, clothing, or any other basic needs, then, an airline would compensate for them. Just as a reminder, the basics can differ from one airline to another.
  • Compensation Limits: Under the Montreal Convention, there is the provision of a maximum limit of compensation. Currently, it is about € 1,300 / $ 1,500, depending on the value of the exchange rates.

Documentation Required for Claims Compensation for Baggage Delays at Sabiha Gokcen Airport 

To do this, however, you will be required to attach specific documents to make a compensation claim. Here’s what you should gather:

  • Property Irregularity Report (PIR): The document you filled out at the airport is important. It formally records your baggage delay with the airline.
  • Receipts: Save all the receipts for the necessities you have bought. These will be useful when there is a need to justify foster expenses and be compensated for them.
  • Proof of Travel: This refers to your passport, visa, entry permit, ticket, boarding pass, and any formal identification, as the case may be. They confirm your travel plans and are usually needed when making a claim for compensation.
  • Contact Information: Make sure the airline has up-to-date contact information so that you can be contacted if further details are required or if the carrier wishes to update you on the status of your claim.

#5. Keep Receipts for Essential Purchases

In a situation where you are departing Sabiha Gokcen Airport and realize that your bag is missing, you might be forced to purchase basic necessities so that you can survive until you receive the bag. You should also note that it is customary to keep all the receipts of the bought items so that the airline can refund the amount spent. As a result, it is crucial to determine what is considered essential. This is a list of items that are important to have to further your trip until your luggage is found.

  • Toiletries: Soap, wash hand basin, towels, toothbrush, paste, creams, shampoos and conditioners.
  • Clothing: clothes that the victim should put on once he or she gets out of jail, new underwear, and new socks.
  • Basic Necessities: Spare items, such as a phone charger or any medication that you require.

In case of unpredicted circumstances, it is essential to know that airlines actually provide reasonable reimbursement only, so try to avoid over-the-top comforts or anything that can be considered an extra luxury.

How to Fill Out Requirements for a Reimbursement of Receipts?

After you have accumulated your receipts, the next step you need to take is to forward the receipt to the airline for a refund. Here’s how to do

Organize Your Receipts

The idea of placing all your receipts in one place gave you the idea to start the process of tracking spending. Ensure that you make them easily readable and that they contain the date of the particular transaction as well as the description of the item bought plus the total amount spent.

Contact the Airline:

 It feels like searching for a needle in a haystack, but to be sure, it is better to visit the site of the airline or call customer support and find out which of the two is preferred by the airline in terms of receipt submission. Many airlines provide a claims portal where you can submit receipts; others will accept scanned receipts by email or via postal mail.

Fill Out the Necessary Forms

 In certain cases, depending on the airline, you will have to submit additional paperwork in the form of a compensation form. Ensure that all details supplied are correct as per your knowledge and experience gained to date.

Attach Receipts

This is why you have to attach all your receipts to your claim. In the case of online submission, the receipts should be uploaded, wherein one should scan or take the best quality photos of the receipts.

Keep Copies

Make sure to retain the tax receipt and the claim form because other copies may be required in the future.

#6. Track Your Bag’s Status

Once you have filed a report of the delayed baggage or any other relevant information, you can try to follow the status of the bag as to whether it has been returned or not. Here’s how you can do it easily:

Use the Airline's Tracking System

Almost all airlines today have an online tracking system on their website or in their applications that passengers can use. To monitor the status of your bag, enter the baggage claim number that was provided to you on the Property Irregularity Report or your baggage tag.

Check with Sabiha Gokcen Airport

The baggage could also have a tracking number or the airport might also be able to update one through their baggage services office. Regarding the specific product ingredients, information can be obtained from the company’s website or its customer service department.

Stay in Touch with the Airline

Often, you should call the airline’s customer service to check the progress of the replacement. Do not leave your contact details but make sure that you dial the right number. Then all you have to do is ask politely and consistently.

Email Updates

Some airlines give you email updates on your baggage situation. Open your mail often and search for any message that is from the flight company.

#7. Contact Your Airline

In case your baggage is lost or delayed at Sabiha Gokcen Airport, it is very important to keep communicating with the airline. Here are some ways to reach out to them and what to do when the issue needs to be taken to the next level.

Find Contact Information

: Go to the airline’s homepage, then search for phone numbers and customers support emails. Search for tabs such as “Feedback,” "Complaints,” or “Get in Touch. ”

Use Multiple Channels

go to the airline’s customer care center to get an instant solution. Use an email if you are ‘’text friendly’’ or if you feel the need to write down all the necessary details to be conveyed to the recipient. Some airlines also provide customer service through live chat, either on the company website or in its application.

Escalating the Delays Bag at Sabiha Gokcen Airport if Necessary

If your bag isn’t found or you’re not getting satisfactory responses, you may need to escalate the issue:

  • Ask for a Supervisor: Humbly ask to be connected to a supervisor or a manager if the first CSR cannot or will not assist you.
    You may claim the cost of the essential items that you purchase during this waiting period.
  • Submit a Formal Complaint: Some airlines have an official mechanism for handling complaints. Visit their website and read about how to complain. Please give all the needed information and describe the measures that have been taken.
  • Use Social Media: At times, engaging the airline company through social media profiles such as Twitter or a Facebook account may help receive a quicker response. It is also noticed that public posts receive more attention than those shared with circles.
  • Contact Regulatory Authorities: In case you do not get any assistance from the above means, you can approach the aviation regulatory or consumer affairs agencies in your country.

Thus, the major tips to help increase your likelihood of resolving the crisis and receiving your delayed baggage include ensuring that you provide all the necessary information and that you understand how to escalate your complaint. They recommend that, when communicating with individuals, one should remain as polite but insistent as possible for the best outcomes.

#8. Collect Your Bag

If your delayed bag arrives at Sabiha Gokcen Airport, you may find yourself in a position where you would want to get the baggage back as soon as possible. Here’s what you need to know, in simple terms:

Notification Process

There are specific facilities that will keep you informed when the bag is brought to the airport. They may inform you through a phone call, or email, or you can check it through their online tracking system.

Where to Pick Up

Navigate to the Baggage Claim section of Sabiha Gokcen Airport. This is usually stationed close to the arrivals hall A popular example of this certification is the CASM certification. You should also be able to find a notice or just politely approach any personnel working at the airport and they will direct you to the Baggage Service Office.

What to Bring

It will be wise to take your passport, driver's license or any other identification as requested by the airline, together with any other document provided to you on the delayed baggage.

Checking Bag Condition

Receiving your bag, ensure to have a look for a few injuries and then keep the document safe. If you realize any problems, kindly report them to the airline officials. Even if your bag is damaged they may guide you where and how to report to get a replacement for it or be compensated.

Keep Record

Make it a point to keep any form of documentation concerning the delay This includes any receipts that you might have incurred through the delay and any previous communication that you may have had with the airline concerning the delay and the availability of your bag.

#9. What Should I Do to Not Face the Delayed Baggage at Sabiha Gokcen Airport? 

Here are some simple tips to help you prepare for smoother travels and not face delayed baggage at Sabiha Gokcen Airport 

  • Use a Unique Identifier: Use a bright color of ribbon or use different vivid luggage tags to make your bag easily distinguishable. Do not use the bags that come in black since they are common and individuals may confuse them as theirs.
  • Add Contact Information:  Attach a permanent luggage tag around your bag, both inside and outside, and write your name, phone number, and email address.
  • Secure Your Baggage Tag: The baggage tag should be fastened either by a good buckle or lock, as it may be easily torn off when handling it
  • Buy a GPS-enabled luggage tracker that you have to fix on your luggage. These devices enable the exact tracking of the bag through an application installed on an individual’s smartphone. Also, there is a baggage tracking service among the list of amenities a passenger can expect from some airlines.

 What to Pack in Your Carry-On When You Travel to Sabiha Gokcen Airport 

  • Essential Items: Again, in the carry-on, have an extra set of clothing, your toiletries, your medication, and other essentials such as your passport, tickets, etc. Secure and also easily accessible, it would be wise to pack valuable items such as electronics, jewels, and official documents.
  • Emergency Supplies: Pack some snacks, a bottle of water, and any such things that you may require when the flight is delayed or when you are stuck in between. However, it is recommended to carry a portable charger or power bank when charging the power devices.
  • Entertainment: Some of the things you should carry along include books, magazines, electronic gadgets such as tablets, iPads, iPhones, or any other such device that has movies or games, among others.