Tbilisi Airport Terminal Services: The Complete Guide

Navigating Shota Rustaveli Tbilisi International Airport (TBS) has never been easier. Whether you are seeking world-class lounges, high-speed connectivity, duty-free treasures, or specialized medical assistance, our comprehensive terminal services guide covers every facility designed to make your journey through the gateway of the Caucasus seamless and sophisticated.

24/7 Availability High-Speed Connectivity Barrier-Free Access

Essential Terminal Facilities at a Glance

Dining & Cafes

Local Georgian flavors and international fast-food chains.

Duty-Free Shop

Tax-free luxury goods, Georgian wines, and souvenirs.

Currency & Banking

24/7 Exchange offices and ATMs for GEL, USD, and EUR.

Baggage Care

Left luggage lockers and secure wrapping services.

A World-Class Hub in the Heart of the Caucasus

Shota Rustaveli Tbilisi International Airport is more than just a transit point; it is a sophisticated terminal that blends Georgian hospitality with ultra-modern efficiency. Since its extensive renovation and expansion, TBS has consistently ranked as one of the best regional airports in Eastern Europe. The terminal is designed to handle over 3.5 million passengers annually, providing a space that is both intimate and technologically advanced.

From the moment you step into the Departures Hall with its sweeping glass architecture to your final wait at the boarding gates, the terminal services are focused on passenger comfort. In this guide, we delve into every specific service available to ensure that your experience at Tbilisi Airport is characterized by ease, security, and luxury.

1. Premium Lounge Access: The Primeclass Experience

For those seeking refuge from the hustle of the main terminal, the Primeclass Lounge at Tbilisi Airport is a sanctuary of comfort. Located in the departures area, the lounge is available 24/7 to business class passengers and members of various lounge programs. However, what makes TBS special is that any traveler can purchase an entry pass. The lounge features a hot and cold open buffet, a full bar with the finest Georgian wines, high-speed Wi-Fi, and workstations for digital nomads.

2. Culinary Journey: Dining at TBS

Georgian cuisine is world-renowned, and Tbilisi Airport ensures your culinary journey begins or ends at the terminal. Passengers can choose from various outlets:

  • Local Delicacies: Sample authentic Khachapuri and Georgian sweets at dedicated cafe corners.
  • International Chains: Familiar names like Dunkin' Donuts and Wendy’s provide quick, reliable options for those on the move.
  • Gourmet Coffee: Several artisanal coffee stations offer high-quality brews for the early-morning traveler.

Exclusive Terminal Benefits:

Tax-Free Shopping

The ATU Duty-Free shop offers a massive selection of luxury perfumes, tobacco, and world-famous Georgian wines at tax-exempt prices.

Lost & Found

A dedicated office operates 24/7 near the arrival baggage carousels to assist with misplaced items and PIR reports.

3. Connectivity and Digital Services

Staying connected is a basic human need. Tbilisi Airport offers Free Unlimited Wi-Fi throughout the terminal. The network, labeled "Tbilisi Airport Free," is robust enough for video calls and remote work. Additionally, multiple charging stations equipped with USB-A, USB-C, and international power sockets are strategically placed near seating areas in both Arrivals and Departures.

4. Banking, Currency, and Tax Refund

Managing your finances at TBS is effortless. Several 24/7 currency exchange offices are located in the arrivals hall, offering competitive rates for GEL, USD, EUR, and TRY. Major Georgian banks like Bank of Georgia and TBC Bank have branches on-site. For departing tourists, the VAT Refund (Tax-Free) desk is located before the security check, allowing you to reclaim taxes paid on purchases made within the country.

5. Baggage Services: Security and Storage

For travelers exploring Tbilisi on a long layover, the Left Luggage service is a life-saver. Located in the arrivals hall, this secure storage facility allows you to leave your heavy suitcases behind while you visit the city center. Furthermore, the baggage wrapping service in the departures hall provides extra security for your luggage against scratches, moisture, and unauthorized access.

6. Special Assistance and PRM Services

Tbilisi Airport is committed to being an inclusive hub. Passengers with Reduced Mobility (PRM) can request specialized assistance. The terminal is equipped with ramps, wide elevators, and accessible restrooms. Dedicated staff are available to help from the car park to the aircraft seat. We recommend notifying your airline 48 hours in advance to ensure a seamless experience.

7. Medical Facilities and Pharmacy

Health and safety are paramount at TBS. A first-aid medical center is located within the terminal, staffed by qualified professionals ready to assist with emergencies 24/7. Additionally, a well-stocked pharmacy is available in the public area, offering over-the-counter medications, travel essentials, and hygiene products.

8. Family and Child Facilities

Traveling with infants can be challenging, but TBS makes it easier with dedicated Mother and Child Rooms. These private, quiet spaces are equipped with changing tables, feeding chairs, and comfortable seating, allowing parents to attend to their children's needs in a calm environment away from the terminal noise.

9. Religious and Prayer Rooms

Reflecting the diverse backgrounds of its passengers, Tbilisi Airport provides quiet rooms for prayer and meditation. These rooms are accessible to all faiths, offering a peaceful space for spiritual reflection before a long journey.

10. Information Desks and Concierge

If you have any questions about flight times, terminal services, or local transportation, the Tbilisi Airport Information Desks are located in both the Arrival and Departure halls. The multi-lingual staff are experts in Georgian hospitality and are always ready to provide directions or solve logistical issues.

TBS Service Directory

  • Info Desk: Arrivals & Departures
  • Wi-Fi: "Tbilisi Airport Free"
  • Left Luggage: Arrivals Level
  • Tax-Free: Departure Hall

Emergency Contacts

Medical: +995 32 231 03 45

Lost & Found: +995 32 231 02 63

General Info: +995 32 231 03 41

Explore the City?

Tbilisi city center is just 20 minutes away. Check our Transfer services to book your ride now.

Frequently Asked Questions: TBS Terminal Services

Everything you need to know about facilities, logistics, and passenger care at Shota Rustaveli Tbilisi International Airport.

Yes, high-speed Wi-Fi is available throughout the terminal for all passengers. The network is named "Tbilisi Airport Free". Unlike many international hubs, there is no time limit or requirement for a local phone number to register. It is robust enough for high-definition video calls, streaming, and remote work, making it ideal for digital nomads.

The baggage storage facility is located in the Arrivals Hall on the ground floor. It operates 24 hours a day, 7 days a week. This service is perfect for travelers who have a long layover and wish to explore Tbilisi city center without heavy bags. Storage fees depend on the size of the item and the duration of storage.

Absolutely. TBS is equipped with several currency exchange offices and full-service bank branches (such as Bank of Georgia and TBC Bank) in the Arrivals Hall. Numerous ATMs dispensing GEL, USD, and EUR are distributed throughout the terminal and are operational around the clock to assist with any flight schedule.

The Tax-Free desk is located in the Departures Hall before security and passport control. You must present your tax-free invoices, passport, and the unused goods. After validation by a customs officer, you can receive your cash or credit refund at the designated bank counter inside the departure area.

Yes, specialized ventilated smoking rooms are located in the Departures area after you have cleared security and passport control. Please note that smoking, including e-cigarettes and vaping devices, is strictly prohibited in all other indoor areas of the terminal to ensure air quality for all passengers.

A first-aid medical point is located on the terminal's ground floor and is staffed by qualified professionals 24/7. Additionally, a well-stocked pharmacy is available in the public area, offering medications, travel essentials, and hygiene products for any last-minute needs.

Yes, TBS is a family-friendly airport. Dedicated "Mother and Child" rooms are located in both the Arrivals and Departures sections. These private, quiet spaces are equipped with changing tables, sinks, and comfortable seating for nursing or attending to infants away from the terminal noise.

Tbilisi Airport is fully accessible. It features ramps, elevators, and specially designed restrooms. Furthermore, a dedicated assistance service is available. We recommend notifying your airline at least 48 hours in advance so that staff can assist you from check-in all the way to boarding.

Yes, major operators like Magti, Silknet, and Cellfie have kiosks in the Arrivals Hall. However, for instant data upon landing without waiting in line, we recommend our Georgia eSIM service, which can be purchased and activated digitally before your arrival.