Did you lose any property while travelling through Istanbul Airport?
Do not worry! You are on the right path and steps away from your lost property, as the customer service in Istanbul Airport is at your service to retrieve your lost items.
Through the lost property registration service at Istanbul Airport's lost and found office, all inquiries are handled, and the lost property retrieval service is provided to travellers.
- In the beginning, you must specify exactly what did lose as follows: "Passport - personal bags - bank exchange cards - belts - cameras - books - chargers - clothes - computers - credit cards - documents - electronic books - electrical appliances - food - bottles - jewellery - keys - laptops - pens - money - toys - watches - or other things."
- And then you must inform the nearest lost and found office In the airport or by submitting a report of loss via the website directly to the lost and found office at Istanbul Airport with a full description of the missing item, including the following:
- Brand/shape,
- Color,
- Flight number,
- Date and Time off lost,
- The place of item loss, if possible,
- And a photo of the missing item is an advantage,
- Determining the loss's date is one of the most important data that helps the airport administration ascertain its identity.
And you can write whatever you want about the missing stuff and its characteristics in the description box to identify and get it back quickly.
- Not only the lost item descriptions, but also it's important to add personal contact information to identify the missing item owner and reach them with the utmost speed and ease.
The more exact the personal data is, the easier and faster communication will be.
- Starting from 01.01.2021 storage fee will be applied for the relevant lost items as follows:
Big Size Baggage: for 2nd and 3rd Day 8 USD and 1 USD for each day more.
Middle Size Baggage: for 2nd and 3rd Day 6 USD and 1 USD for each day more.
Small Size Baggage: for 2nd and 3rd Day, 4 USD and 1 USD for each day more.
All Baggage is free of storage charges for the first day after the lost date.
Missing Passengers at Istanbul Airport
Are You Searching for Missing Passengers at Istanbul Airport? Don't Panic - Staff Can Assist in these situations. If a traveller gets lost, visit one of Istanbul Airport's information desks where trained personnel are waiting to guide you on how to locate him/her. Istanbul Airport utilises various resources, including public announcements, flight data updates, and cooperation between airlines to locate passengers more efficiently. Always have the traveller's flight details, passport information, and personal description on hand to ensure a quicker resolution.
Additionally, we assist in missing persons by dedicating legal support and personalised assistance. We help you by initiating investigations and coordinating with airport authorities and insurance companies. At every point in their process, we maintain open and honest communications, keeping you updated on any progress of the case as well as responding to any concerns that may arise.
MISSING PASSENGERS LOCATER