Hello, do I need to book in advance, or it would be ok to book on arrival? Thank you.
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Istanbul Airport - Airport Online – Tuesday, January 2, 2024 17:19
Thank you for your message! You can book in advance as well as on arrival but booking on arrival is subject to availability since a lot of passengers use the lounge daily. Therefore, to avoid uncertainty, it is better to book in advance. Safe travels!
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Olga – Tuesday, February 13, 2024 10:29
Hello! Please kindly inform whether the Elite member of Miles&Smiles (gold card) can use for free the Turkish Airlines Lounges in Istanbul airport with the spouse and child of 14yo? We will travel economy on international route if it matters. Please also name that Lounges we can use in IST?
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Istanbul Airport - Airport Online – Tuesday, February 13, 2024 11:23
Hello Olga, thanks for writing in to us. We do not have updated information about Turkish Airlines lounge policies. However, IGA International Lounge and IGA Pop-up lounge are two alternative options you can try at the airport. You can book these lounges directly with us at a reasonable cost. https://airport.online/istanbul-airport/en/lounge/book-now
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Nancy – Monday, March 4, 2024 08:36
I lost my watch in the showers in the business lounge , what should I do to get it back ?
Where do I get the information to the lost and found department?
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Istanbul Airport - Airport Online – Tuesday, March 5, 2024 17:16
Hello, My husband and I will be traveling on Turkish Airlines through Istanbul flying in business class. We will also have our 3 minor children with who are flying in economy. Will we be able to bring them with us into the Business Class Lounge?
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Istanbul Airport - Airport Online – Friday, March 15, 2024 09:44
Hi Julie, nice hearing from you. We are sorry but we are not aware of Turkish Airlines' policies regarding their lounge access, so we cannot give you any information about it. However, in case of any complications, you can also look into the IGA Lounge at Istanbul International Airport. https://airport.online/istanbul-airport/en/lounge/book-now
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Alexander – Wednesday, March 13, 2024 21:42
Hi,
I have a 22 hours stopover and I would like to know either I can access to the IGA lounge after landing, then go through customs to take a tour and then pass through security before my next flight. Is it possible?
Best.
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Istanbul Airport - Airport Online – Friday, March 15, 2024 10:40
Hi Alexander, thanks for writing in to us. Yes you can of course step out of the airport and go for a tour of the city during your layover. Please check the visa requirements for you to enter Turkey before traveling to avoid any mishaps at the border. You can of course book IGA Lounge whenever it is convenient for you, either after the trip or before. Here is how you can book the IGA Lounge https://airport.online/istanbul-airport/en/lounge/book-now
We wish you a safe and happy journey!
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Oli – Wednesday, August 7, 2024 23:31
I have 19 hours overnight layover Istnabul Airport, 12am - 7pm.
I have economy class ticket, how can i book a lounge for 6-8 hours.
Thank you in advance
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Istanbul Airport - Airport Online – Friday, August 9, 2024 10:50
Hello, Dear Oli,
You can purchase 2 or more lounge passes, for each lounge passe you can have access to Istanbul airport lounge for 4 hours.
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Arunkumar – Monday, September 30, 2024 19:45
I have lay over of 13 Hours in Istanbul. I have seen, services are provided only for 4 hours and fine. But should I rest atleast for 7 hours in the lounge.
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Istanbul Airport - Airport Online – Tuesday, October 1, 2024 10:05
Hello, lounge access at Istanbul Airport is generally limited to 4-hour blocks, but you can extend your stay by paying for additional time.
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Dhuha – Saturday, October 26, 2024 03:26
is the IGA access free for the two year old child?
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Istanbul Airport - Airport Online – Monday, October 28, 2024 09:32
Hello! Yes, no fee is charged for passengers under 6 years old. Your two-year-old child can access it free of charge.
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Chris – Saturday, October 26, 2024 22:57
I am a 88 year-old man, solo traveler to Saigon, VN on Turkish Airline, 11/12/24. with 18:50 lay over in IST. Please advise:
- Do I have Turkish Air wheelchair service in airports IAD, IST and SGN?
- Am I eligible for free hotel room when lay over in IST?
Thank you
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Istanbul Airport - Airport Online – Monday, October 28, 2024 09:47
Hello Chris,
Turkish Airlines offers wheelchair assistance at all three airports. You can request this service while booking or by contacting Turkish Airlines directly in advance. Regarding complimentary hotel stays, eligibility depends on your ticket type and the availability of shorter connecting flight options. Please confirm with the airlines directly to verify your eligibility.
If needed, you can also book hotel services here: https://airport.online/istanbul-airport/en/yotel
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Ali karimi – Wednesday, October 30, 2024 07:01
Hello, I have booked two premium lounge voucher for November 2 and 3. Now the the flight has been changed to later dates (November 12). Can I use those lounge voucher for the new date?
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Istanbul Airport - Airport Online – Wednesday, October 30, 2024 10:09
Hello, for changing the date of your premium lounge vouchers, please contact us directly at: https://airport.online/istanbul-airport/en/contact-us Our team will be happy to assist you with rebooking your vouchers for the new dates.
Hello, do I need to book in advance, or it would be ok to book on arrival? Thank you.
Thank you for your message! You can book in advance as well as on arrival but booking on arrival is subject to availability since a lot of passengers use the lounge daily. Therefore, to avoid uncertainty, it is better to book in advance. Safe travels!
Hello! Please kindly inform whether the Elite member of Miles&Smiles (gold card) can use for free the Turkish Airlines Lounges in Istanbul airport with the spouse and child of 14yo? We will travel economy on international route if it matters. Please also name that Lounges we can use in IST?
Hello Olga, thanks for writing in to us. We do not have updated information about Turkish Airlines lounge policies. However, IGA International Lounge and IGA Pop-up lounge are two alternative options you can try at the airport. You can book these lounges directly with us at a reasonable cost. https://airport.online/istanbul-airport/en/lounge/book-now
I lost my watch in the showers in the business lounge , what should I do to get it back ? Where do I get the information to the lost and found department?
Hi Nancy, you can find information here: https://airport.online/istanbul-airport/en/lost-and-found our team will be happy to help you.
Hello, My husband and I will be traveling on Turkish Airlines through Istanbul flying in business class. We will also have our 3 minor children with who are flying in economy. Will we be able to bring them with us into the Business Class Lounge?
Hi Julie, nice hearing from you. We are sorry but we are not aware of Turkish Airlines' policies regarding their lounge access, so we cannot give you any information about it. However, in case of any complications, you can also look into the IGA Lounge at Istanbul International Airport. https://airport.online/istanbul-airport/en/lounge/book-now
Hi, I have a 22 hours stopover and I would like to know either I can access to the IGA lounge after landing, then go through customs to take a tour and then pass through security before my next flight. Is it possible? Best.
Hi Alexander, thanks for writing in to us. Yes you can of course step out of the airport and go for a tour of the city during your layover. Please check the visa requirements for you to enter Turkey before traveling to avoid any mishaps at the border. You can of course book IGA Lounge whenever it is convenient for you, either after the trip or before. Here is how you can book the IGA Lounge https://airport.online/istanbul-airport/en/lounge/book-now We wish you a safe and happy journey!
I have 19 hours overnight layover Istnabul Airport, 12am - 7pm. I have economy class ticket, how can i book a lounge for 6-8 hours. Thank you in advance
Hello, Dear Oli, You can purchase 2 or more lounge passes, for each lounge passe you can have access to Istanbul airport lounge for 4 hours.
I have lay over of 13 Hours in Istanbul. I have seen, services are provided only for 4 hours and fine. But should I rest atleast for 7 hours in the lounge.
Hello, lounge access at Istanbul Airport is generally limited to 4-hour blocks, but you can extend your stay by paying for additional time.
is the IGA access free for the two year old child?
Hello! Yes, no fee is charged for passengers under 6 years old. Your two-year-old child can access it free of charge.
I am a 88 year-old man, solo traveler to Saigon, VN on Turkish Airline, 11/12/24. with 18:50 lay over in IST. Please advise: - Do I have Turkish Air wheelchair service in airports IAD, IST and SGN? - Am I eligible for free hotel room when lay over in IST? Thank you
Hello Chris, Turkish Airlines offers wheelchair assistance at all three airports. You can request this service while booking or by contacting Turkish Airlines directly in advance. Regarding complimentary hotel stays, eligibility depends on your ticket type and the availability of shorter connecting flight options. Please confirm with the airlines directly to verify your eligibility. If needed, you can also book hotel services here: https://airport.online/istanbul-airport/en/yotel
Hello, I have booked two premium lounge voucher for November 2 and 3. Now the the flight has been changed to later dates (November 12). Can I use those lounge voucher for the new date?
Hello, for changing the date of your premium lounge vouchers, please contact us directly at: https://airport.online/istanbul-airport/en/contact-us Our team will be happy to assist you with rebooking your vouchers for the new dates.