Istanbul Airport VIP Meet and Greet Service - Comments - page 3
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Hello, I have purchased two iGA premium lounge vouchers for November 2, and November 3. The flight is postponed to november 12 and 13. Are those lounge voucher still valid to be uses on new dates?
Hello, Ali For date changes, please reach out directly to confirm if they will remain valid for your new travel dates. You can contact us at istanbul@airport.online, and we’ll be happy to assist with this update.
Hello, I am interested in booking a transit for a 15 year old girl through Istanbul airport her way from Nice to Durban. Is there a way to specifically request for a female person to assist with this process, if yes how would one do this ? She had a very bad experience on her transfer via Istanbul when she flew over to Nice and is very scared.
Hello, You can buy meet and greet service via this link: https://airport.online/istanbul-airport/en/meet-greet-assist and also you can send an e-mail to " info@airport.online " for other issues.
I wish to use the vip lounge at IST airpot , how much will it cost me for a single usage ,I am flying turkish airlines to manchester uk?
Hello, For much more information, you can click this link https://airport.online/istanbul-airport/en/lounge and you can book the lounge online.
I want to book the service for my mom who is travelling from Karachi to oslo with transit at istanbul via turkish airlines. flight is tomorrow sunsay 21st sept TK 0709 from khi-Ist lands at 0945 am, and departure to oslo 10:50 am from istanbul to Oslo. Transit is short, she is elderly and travelling alone. I want to make sure that she is recieved properly and taken care of and safely trasported to her departure gate, and all the way inside the aircraft. and i want to make sure that the assistant shows up inside the gate corridor JUST outside the plane. Can this happen??
Yes, this is possible. Our assistant will meet your mother directly at the aircraft door, inside the gate corridor upon arrival in Istanbul. She will be personally escorted through all necessary steps during her short transit, safely guided to her next departure gate, and accompanied all the way into the aircraft for her onward flight to Oslo. We fully understand the importance of providing extra care for elderly passengers traveling alone, and our team will ensure that your mother is received promptly and supported throughout the entire connection.
very satified with the sevices, my mom was travelling alone, the assistant was very cooperative and was with my mom, and remaining in contact with me the whole time, even via watsapp vdo call.
We are glad to hear your comments and thank you for choosing us.
Hi, My mom is traveling alone from Turkish Airlines from LAX to Mumbai. She has a connecting flight from instanbul to Mumbai, but since her today’s flight from LAX has been delayed, her next flight for Mumbai is going to be on 18-02-2026 at 7 pm. Also she only speaks Hindi. Would someone be able to pick her up from her gate and if the airline is providing any transit hotel and food services, they would be able to guide her through and can support them the next day to catch her flight? Pls let me know. Thanks, Nupur
Hello; All the details you mentioned are covered in our Meet and Greet service. You can be assured of a smooth and supportive experience for your mother. You can find more information and book the service through this link: https://airport.online/istanbul-airport/en/meet-greet-assist
Dear colleagues, hello, could you pls advise what price is for meet and greet service this moment per pax? We have 5 pax arriving to IST with scheduled flight and needed to be brought to GAT for next flight on the 14 May And same pax arriving to GAT on the 21 MAY and needed to be brought to the gate of their scheduled flight. Waiting very much for your reply, thank you.
Hello; For group reservations, please contact us via this e-mail: info@airport.online
hi , i have a question about my mom flight from Dallas USA to Istanbul.my mom has issue for long distance walking. this is why i need your services. i need someone to help her to get the baggage from his flight from Dallas and help her to do with her to terminal that will go to IRAN. i see some airline such as MERAJ, MAHAN, IRAN AIR TOUR has flight to Iran . i do not know how far is that terminal from landing terminal from Dallas. do you have this services? and if arrival time to Istanbul and departure time from Istanbul to Iran is too long, we have to get hotel foe resting time , do you have this service as well ? thanks ali
While all operations at Istanbul Airport are conducted within a single terminal, the walking distances are extensive; therefore, we highly recommend our Meet & Greet VIP services and YOTEL accommodation for your mother’s comfort. Our dedicated team will assist her with baggage and transfers, ensuring a seamless experience and a restful stay without needing to leave the airport. For Meet and Greet: https://airport.online/istanbul-airport/en/meet-greet-assist For Yotel Hotel: https://airport.online/istanbul-airport/en/yotel-ist For VIP Package ( 4 in 1 ): https://airport.online/istanbul-airport/en/vip-pass
Hello, I am traveling May 15th from Saigon to Ist, arriving in TK163 May 16th at 5: 00 am, then i am embarking on TK801 from Ist to Bog same day may 16th, I am 73 years old and already requested wheel chair assistance for both flights, I want to know if the wheel chair assistance service will take me from the arrival point, to the next flight, I am not sure wether I need to go thru customs or not, could you please provide information as the best way to do this trip?Thanks a lot
Hello, Since you are a transit passenger, a wheelchair assistant will meet you at the gate to escort you through security directly to your next flight, meaning you **do not** need to pass through customs or collect your luggage. You will be assisted throughout the transfer and can wait in a designated lounge or rest area until your departure, so simply confirm your assistance request with the ground staff upon landing.
Do you also help with checked bagged from the first flight and checking again for the next flight for transit ? What is the range of the price.
We also have " transit " package. For much more information, please check the " buttons " in the page.