Istanbul Airport VIP Meet and Greet Service - Comments - page 4

Dear Sir/Madam, I hope this email finds you well. I am writing to inquire about your "Meet, Greet & Assist" VIP service, as I am considering booking it for my mother. I have a couple of questions that I would appreciate your clarification on before proceeding with a reservation. Language Selection (Russian Speaker): Your website states that the "Meet, Greet & Assist" service is available in Russian, and a Russian-speaking assistant can meet guests at the airport. I would be grateful if you could guide me on where within the instant booking process I can specify the need for a Russian-speaking assistant. This is crucial as my mother only speaks Russian. Service Type for Transit in Istanbul: My mother will be traveling from Moscow to Luxembourg with a stopover in Istanbul. During her layover in Istanbul, she will be going through the following process: Landing in Istanbul. Exiting the transit zone with her luggage. Registering and checking in again for her connecting flight from Istanbul to Luxembourg. Undergoing passport control. Proceeding to the duty-free zone. Given this detailed transit procedure, could you please advise whether I should book a "transit Meet, Greet & Assist" service or separate "arrival" and "departure Meet, Greet & Assist" services for her time in Istanbul? Thank you for your time and assistance with these queries. I look forward to your prompt response.

Hello I m planning to use your service. What service will you provide if the flight of your customer is delayed? E.g. the customer arrives with such delay that the connecting flight had already departed. Would you help the customer to communicate with the flight operator to book the next flight? What accomodations would you provide for the customer delayed by this situation?

I would like to book a Transit Meet and Greet Service for my elderly mother who is traveling through Istanbul Airport (IST). Because her journey involves a self-transfer on two completely separate tickets, she has highly specific medical and language requirements. Before I finalize the booking, I want to confirm that your transit package covers all of her needs. First, she is flying from Sydney to Istanbul on Turkish Airlines, and then checking in for a completely separate flight from Istanbul to Mashhad. Because these are separate tickets, she must collect her checked suitcases from the arrival baggage carousel and bring them up to the 2nd Floor Departures Hall to check them in again. She needs a personal assistant to physically pull her bags off the carousel and handle the luggage trolley for her. Second, she suffers from a severe knee problem and cannot walk long distances. She requires a continuous electric buggy or wheelchair service from the moment she exits her arrival gate, all the way through the terminal, to her final departure gate. Third, she speaks ONLY Farsi (Persian). She does not speak or understand English or Turkish. She will need an assistant who can utilize a translation app or tablet to communicate with her clearly. Could you please confirm that your transit service covers the full luggage collection and re-check, and let me know the exact name of the package I should select on your website to ensure she is fully taken care of from gate to gate? Thank you for your help.

Our passenger is 80 years old and she need buggy and wheelchair at Istanbul airport. If I book Transit Meet and Greet Service So Will you provide the buggy and wheelchair services for our passenger.

Hi, I am planning to book the Meet and Greet service for two elderly passengers (over 70 years old) traveling from Iran to Istanbul. Due to current flight delays in Iran, their exact arrival time in Istanbul is unpredictable and they might arrive 4 to 6 hours late. Is it possible to communicate directly with the assigned agent to keep them updated on the passengers' actual arrival time? Additionally, here are our specific requirements: Assistance with their luggage upon arrival. Escorting/transferring them to an airport hotel. Picking them up from the airport hotel later, assisting with their luggage check-in, and guiding them to their gate for their connection flight. One of the passengers requires wheelchair assistance throughout. Could you please advise which service package we should book to cover all these requirements? Thank you for your assistance.

Hello, I would like to book Meet & Greet assistance for my mother at Istanbul Airport, but I’m not sure which package I should purchase. She will arrive from Tehran to Istanbul with Iranian Airline and then fly from Istanbul to Toronto with Turkish Airlines. These are two separate tickets, so her checked baggage will not be transferred automatically. She will have 2 checked bags that she needs to collect in Istanbul and then re-check with Turkish Airlines for the Toronto flight. We need assistance with the entire connection process: meeting her upon arrival, passport control/customs if required, collecting her checked baggage, taking her to the Turkish Airlines check-in counter, helping her re-check the bags. Could you please confirm which Meet & Greet package we should purchase for this situation?

We will be 10 passengers ( two elders + 65 )connecting from Hong Kong to Tbilisi at Istanbul Airport with a 1 hour 45 minute transit. Please let me know that your Transit Meet & Greet service will meet us at our Hong Kong flight arrival gate, provide Fast Track us through transfer security, and escort us to our Tbilisi boarding gate. how much it cost for group 10 people?

Dear Airport Online Istanbul Team, I would like to arrange Meet & Greet and full wheelchair assistance for my parents, who are two elderly passengers traveling through Istanbul Airport (IST). They will arrive from Isfahan (IFN) to Istanbul (IST) on October 14, 2026, at 7:45 PM on an Iranian airline. Their onward flight from Istanbul to Los Angeles (LAX) will be on October 15, 2026, and I am currently deciding which departure time to book. The flights will be on separate tickets, so they will need to collect their checked baggage after arriving in Istanbul and then check in and re-check their baggage for their onward Turkish Airlines flight. Both passengers require wheelchair assistance. We would like a representative to meet them directly at the aircraft upon arrival, assist them with a wheelchair, and accompany them through the necessary arrival procedures, including passport control/immigration, baggage claim, customs if applicable, and baggage collection. After collecting their baggage, we would like them to be escorted to the appropriate airport lounge, where they can rest and have refreshments while waiting for their onward flight. We would then need the representative to meet them again at the lounge before their onward flight, assist them with the Turkish Airlines check-in and baggage re-check, and accompany them through the required airport procedures and by wheelchair all the way to their departure gate. Could you please let me know which of your packages would be the most appropriate for this situation and provide me with the total price for two passengers, including the lounge access and wheelchair assistance? Thank you very much for your assistance